Anonym Casino Support
Most issues at online casinos revolve around payout delays and KYC. At Anonym Casino, these are nonexistent, as we require no verification and provide instant payouts.
Either way, a great gambling experience requires professional support to address occasional inquiries. We offer 24/7 assistance to ensure our players are well taken care of.
Before Requesting Support
Before contacting support, take a look at these tips—they might solve your issue.
Account
- Forgot your password: Reset it here to log back into your account.
Deposits
- Deposit Pending: Deposits may take time and a set number of confirmations on the blockchain. In the meantime, check that the deposit details you entered are correct.
Withdrawals
- Withdrawal Not Processed: This may happen due to an unconfirmed wallet address. Be sure to check your email, including the spam folder, for the confirmation message.
- Withdrawal Limits: You can find the current withdrawal limits on our Terms and Conditions page.
Games
- Trouble Accessing Games: If the game won’t start, try connecting through a VPN—it’s fully permitted on our platform.
Tips for Effectively Contacting Casino Support
Use these tips to communicate more effectively with casino support and achieve quicker resolution.
- Don’t limit your initial message to just a greeting. Get straight to the point and explain the issue clearly.
- Using English in your communication will help the staff start working on your request faster.
- The agent may ask for additional information if your initial details are insufficient. Be ready to respond promptly.
- Focus on relevant details. Excessive emotional language can distract the support team from the core issue.
The clearer your communication, the quicker the resolution. Keep these tips in mind for a smooth support experience.
Live Chat
If you couldn’t find the answer you were looking for or need extra help, use
Contact our support team via email at [email protected] and we’ll get back to you as soon as possible.